With over 20 years of experience in leadership, training, customer service, and team development, I bring a calm, supportive, and highly organised approach to helping others learn and succeed. My background spans team management, coaching, recruitment, safeguarding awareness, and delivering structured 1:1 development sessions, giving me strong foundations in learner-centred guidance and professio...
With over 20 years of experience in leadership, training, customer service, and team development, I bring a calm, supportive, and highly organised approach to helping others learn and succeed. My background spans team management, coaching, recruitment, safeguarding awareness, and delivering structured 1:1 development sessions, giving me strong foundations in learner-centred guidance and professional mentoring. I am currently a chair of a parents & friends association at an independent, co-educational day & boarding school so always around education !
I have coached individuals at all stages of their careers, from apprentices to experienced team members, using clear communication, positive reinforcement, and tailored support strategies. My approach is empathetic, patient, and structured: I break information down into manageable steps, encourage questions, and create a safe, confidence-building environment. My experience handling sensitive issues, delivering feedback, and supporting staff through performance and capability processes has strengthened my ability to teach with fairness, clarity, and emotional intelligence.
My teaching and coaching style is practical and hands-on. I believe people learn best through guided practice, real examples, and constructive conversation—methods I used regularly when training colleagues, onboarding new starters, and supporting cross-department knowledge sharing.
Strong organisational skills allow me to plan sessions effectively, while my complaint-handling, compliance, and audit training ensures accuracy, attention to detail, and professional standards in everything I deliver. Above all, I aim to make learning positive, engaging, and empowering by being approachable, adaptable, and genuinely invested in helping others grow.
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