I teach through practical examples, real-world case studies, and interactive discussions, making lessons engaging, supportive, and

I bring over 20 years of hands-on experience in the travel and tourism industry, having worked across retail management, travel consultancy, and insurance operations with leading companies such as Thomas Cook and Holiday Extras. My background covers everything from customer service and complaint handling to sales, team leadership, and operational management—giving me a well-rounded understanding of how the industry works both front-of-house and behind the scenes. My lessons are designed for students, apprentices, and early-career professionals who want to build knowledge and confidence in tourism, hospitality, and travel operations. I combine practical, real-world examples with clear explanations, so learners not only understand the theory but also see how it applies in day-to-day industry practice. Whether you’re studying towards a qualification, preparing for a career in travel and hospitality, or looking to strengthen your skills in customer service, operations, or compliance, I aim to make learning engaging, supportive, and tailored to your goals.