Classes for Companies, Adults in Leadership skills. Presencial.

With over 38 years of experience in the retail automotive industry, including the last six years running my own specialist training and development company, I bring extensive practical knowledge of sales, leadership, management, communication and behavioural development. Throughout my career, I have worked with individuals and organisations at every level, from frontline employees to senior management teams, helping people develop their confidence, improve performance and build stronger professional relationships. My training covers customer personality types, advanced rapport building, communication styles, behavioural awareness, workplace behaviours, assertiveness, negotiation, consultative selling and concept selling. I particularly focus on understanding how people think, communicate and make decisions, and how adapting our approach can achieve better outcomes. My commercial experience spans automotive retail, financial services, consumer finance, regulatory compliance, customer experience and Software as a Service (SaaS). This provides a broad foundation of real-world business knowledge that I bring into every training session. I believe effective training should be engaging, practical and relevant. Rather than relying solely on theory, I use real business scenarios, interactive discussions, coaching and practical exercises to help individuals recognise their strengths, challenge established behaviours and develop new skills. Whether you are looking to improve your communication, strengthen your management capabilities, develop your sales techniques or become more confident in professional situations, I tailor each session to your experience, objectives and personal development needs. My aim is simple: to help people understand themselves and others better, develop practical skills and achieve measurable improvements in their professional performance.