Hala Hachani

I believe hospitality is more than a job—it’s a mindset, a way of creating memorable experiences through warmth, professionalism, and attention to detail. My goal is to make hospitality skills practical, approachable, and adaptable so that anyone can confidently apply them in real-world situations, whether they’re serving coffee, welcoming guests at a front desk, managing a restaurant team, or simply looking to refine their personal communication skills.
With a degree in media, communications, and journalism, I bring strong storytelling and communication techniques into my teaching. This means lessons are engaging, clear, and interactive—designed to hold attention while ensuring key skills are understood and applied. Alongside this, I bring over five years of hands-on experience in the hospitality industry, which allows me to ground each lesson in real-life examples, challenges, and solutions.
My teaching is aimed at a wide audience: newcomers who need a strong foundation, frontline staff who want to sharpen their service delivery, supervisors and managers looking to strengthen leadership, and even businesses outside hospitality—such as retail, healthcare, and tourism—that benefit from adopting a hospitality-driven approach. Individuals seeking to polish their etiquette and communication will also find value in these lessons.
Above all, I balance professionalism with warmth, creating a learning environment where students feel supported, confident, and inspired to grow. My mission is simple: to help people not just learn hospitality skills, but truly embody them.