a confident person who takes everything seriously and so on

Hello everyone, I am a professional who speaks Portuguese and English perfectly. I am also an Electronics Technician and IT Maintenance & Support Technician with a huge background in Technical Support and Customer Service. I have worked in companies such as Sykes, IBM, Hewlett Packard and the Inter-American Development Bank as an IT Help Desk, providing technical support in Portuguese and English. I know how to deal with customers and clients via phone/email/chat. I have extensive experience opening tickets in the Service Now and Sales Force platforms, fixing issues with Outlook, installing printers, connecting users to VPN and resetting passwords. Feel free to connect with me on LinkedIn or send an email to leochisco@gmail.com