I am a dedicated and patient computer science tutor with strong technical knowledge and teaching skills.

I am writing to express my interest in the Specialist I, Technical Support, Third Party role at Payroc. With over 14 years of experience in technical support, incident resolution, and customer-focused application support across the financial services, insurance, and telecom domains, I am confident in my ability to deliver the high-quality support and partnership your merchants and resellers expect. In my previous roles with Allstate Northern Ireland, Hewlett-Packard, and other global organizations, I developed strong expertise in: - Providing L1–L3 technical support, resolving incidents within SLA, and ensuring system stability. - Partnering directly with business users and stakeholders to deliver effective solutions, training, and guidance. - Proactively identifying recurring issues and contributing to process improvement initiatives that enhanced customer experience. - Supporting applications in credit card/ACH processing environments, ensuring uptime and smooth integration. I take pride in combining technical expertise with clear communication, enabling me to coach customers, build trust, and help them become more self-sufficient. My certifications in ITIL, ICT Systems Support, and TIBCO BusinessWorks reflect my commitment to technical excellence and structured service management. Payroc’s values of empowering small teams, focusing on real customer challenges, and fostering growth resonate with me strongly. I am excited by the opportunity to contribute to your mission of delivering exceptional merchant and partner support while continuously improving technical processes. I would welcome the chance to discuss how my experience and skills align with Payroc’s needs. Thank you for considering my application, and I look forward to the opportunity to contribute to your team’s success. Yours sincerely, Vijaya Babu Y