Gretchen Guevarra

Hello learners! I'm Gretchen Brizuela Guevarra, and I'm thrilled to share what you can expect from my lessons.
My teaching philosophy is built on making learning practical, engaging, and directly applicable to your goals. I combine my extensive real-world experience from the BPO industry with my passion for education to create a dynamic and supportive learning environment.
What to Expect from My Lessons:
* Interactive & Hands-On Format: Forget passive lectures. My lessons are designed to be highly interactive. We'll engage in discussions, work through practical exercises, and tackle real-world scenarios together. Whether you're practicing English conversation, debugging code, or perfecting customer service responses, active participation is key.
* Clear, Goal-Oriented Content: Each session will have defined objectives, and I'll break down complex topics into manageable steps, just as I've streamlined workflows in my management roles.
* Performance-Driven Feedback: You'll receive constructive feedback focused on tangible progress, mirroring the data-driven approach I've used to improve team productivity. This isn't just about grades; it's about measurable skill development.
* Supportive & Empathetic Environment: My leadership style is rooted in empathy, and I bring that same approach to teaching. You'll find a comfortable space to ask questions, make mistakes, and learn from them without judgment.
Drawing from My Experience:
I bring a unique blend of professional expertise and formal education:
* BPO Operations Veteran: With over 12 years in the BPO industry, I've ascended from a Chat Support Agent to an Operations Manager, consistently exceeding KPIs and mentoring supervisors. I understand the intricacies of customer support, team leadership, and driving operational excellence.
* Certified Educator: I am a Licensed Professional Teacher with a Bachelor of Elementary Education. My TESOL certification further equips me to teach English effectively.
* Tech-Savvy: My background includes a degree in Computer Programming and a Programming NC IV certification, allowing me to guide you through fundamental coding concepts and technical skills like MS Office and CRM tools.
I'm truly passionate about helping you achieve your learning objectives and excited to embark on this journey with you!