Caroline Baines

I bring over 25 years of experience working at a senior level in Health and Social Care, including extensive expertise as a CQC specialist. My lessons are grounded in real-world practice, current regulatory standards, and practical application, not just theory.

Lessons are well-structured, interactive, and tailored to your role and goals, whether you are a manager, practitioner, aspiring leader, or preparing for inspections. Each session typically includes:

A clear focus linked to CQC expectations and best practice

Real-life case studies from my professional experience

Practical tools, frameworks, and examples you can use immediately

Opportunities to discuss challenges from your own workplace

Clear guidance on compliance, leadership, and quality improvement

I create a supportive but professional learning environment, encouraging confidence, critical thinking, and reflective practice. Complex regulations and standards are broken down into clear, manageable guidance so learners understand not only what is required, but how to demonstrate it in practice.

With my background in inspection readiness, governance, safeguarding, and quality assurance, learners gain insider insight, practical confidence, and measurable improvement in their professional competence.